Kontackt for
Build on software you can run on your own infrastructure. Talk to Kontackt about PlayHub, plugins, licensing, and the products that fit your project.
Tell us what you are building, which software you use, and where you plan to deploy it. We can help you check product requirements, understand release access, or scope custom work. Product questions and technical requests go through our ticket portal, so your team can keep the conversation and follow-up replies in one place.
Put self-hosted software to work for your business. Ask about a product, purchase, setup service, or the licensing requirements for your deployment.
Share the product you are considering and the workflow it needs to support. For an existing purchase, include your order reference so we can identify the right item. We can answer questions about installation requirements, payment, downloads, and available updates before you take the next step.
Work with Kontackt wherever your team is based. Bring your product questions, deployment plans, and support requests to one tracked conversation.
Our remote-first support keeps the details attached to your request. Include your software version, hosting environment, and any steps needed to reproduce an issue. For a new project, tell us about the integrations and deployment requirements that matter to your team, and we can discuss the work involved.
Build and deliver projects for your clients with a clear understanding of the software underneath. Talk to us about client deployments, usage rights, and custom development.
Outline the client project, the products you plan to use, and how many deployments you need. We can discuss licensing, setup requirements, and product-specific changes before you commit to the build. Partnership enquiries and follow-up questions stay together in our ticket portal.
Kontackt support portal
One ticket. Every request in one place.
Open a secure ticket for product questions, licensing, billing, partnerships, or technical support. Your conversation and replies stay together on Kontackt.org.
- Tracked conversationKeep every update and reply attached to one request.
- Secure account accessReview ticket history from your support account.
- Right team, fasterYour request reaches the appropriate Kontackt team.
Before you contact us
Common pre-sales questions
Do you offer custom development?
Yes. Select Custom development project and include the goal, current stack, important integrations, and desired timing.
Can I request broader product licensing?
Yes. Select Licensing and usage rights and explain the product, deployment count, and intended commercial use.
Where should I ask a technical support question?
Use the existing support ticket system for product-specific issues so replies and history stay together.
How do I receive software after purchase?
After verified payment, the order, license, and eligible downloads appear in the authenticated purchase cabinet.
Where can I review the refund terms?
The current Refund Policy is linked in the site footer and from the support center.
Tickets dashboard
Open the support portal
Create a tracked request on Kontackt.org and follow every reply from your support account.
Ready to get started?
Build, buy, or get the answer you need.
Explore the active catalog or start a focused conversation with the right Kontackt team.