Terms of Use

1. Scope and acceptance

These Terms of Use ("Terms") are between you and Kontackt.Net GmbH, trading as Kontackt ("Kontackt", "we", "us", or "our"). They apply when you access or use kontackt.net, create or use a customer account, purchase or download software, verify a license, post a product review or comment, or use related documentation or support that links to these Terms (together, the "Services").

By accessing a Service, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the Services. If you act for a company or another organisation, you confirm that you have authority to bind it, and "you" includes that organisation.

2. Eligibility and accounts

You must be at least 18 years old and legally capable of entering a contract, or use the Services with the involvement and permission of a parent, guardian, or authorised organisation.

You must provide accurate information, keep it current, protect your password and sign-in credentials, and notify us promptly if you suspect unauthorised use. You are responsible for activity under your account to the extent permitted by law. You may sign in with email and password or, where available, connect a Google account. Your purchase history and licenses are linked to the email address used for the order.

3. Orders and contract terms

An "Order" means a completed Kontackt checkout, order confirmation, invoice, accepted proposal, statement of work, or other written agreement describing a product or service. An Order becomes binding when the payment provider confirms payment or when it is accepted in another manner stated in the Order.

Product functionality, compatibility, price, currency, update period, and license scope are those displayed or agreed when you place the Order. You are responsible for checking that a product is suitable for your intended platform and environment before purchase. We may correct an obvious pricing or description error before delivery and will offer a refund if you do not accept the correction.

If terms conflict, the following order of priority applies unless a signed agreement says otherwise:

1. a signed agreement, proposal, or statement of work;
2. the Order and product-specific license terms;
3. these Terms; and
4. general website descriptions.

4. Software licenses

Software and digital products are licensed, not sold, unless an Order expressly transfers ownership. The product page, Order, or included license information defines the permitted number of users, installations, projects, domains, environments, duration, and purpose.

If no more specific license is supplied, after full payment we grant you a limited, non-exclusive, non-transferable license to install and use the product for one lawful internal project. You may keep reasonable backup copies. You may not:

• redistribute, sublicense, rent, lease, resell, or make the product available as a competing standalone product;
• share a license key or protected download with an unauthorised person;
• remove copyright, license, attribution, or proprietary notices;
• bypass license controls or use the product beyond the purchased scope;
• use source code, documentation, or assets to create a substantially similar product for resale; or
• reverse engineer or decompile the product except where applicable law expressly permits it and does not allow that right to be waived.

Open-source and third-party components remain subject to their own licenses. Nothing in these Terms restricts rights granted under an applicable open-source license.

5. Digital delivery and account access

Products are delivered digitally. After verified payment, the paid Order and license are created and the available files are delivered through your customer account. No physical goods are shipped. Delivery depends on payment confirmation, correct account information, and the availability of the network and payment provider.

You must keep license keys and download links confidential. Download access may be limited to active licenses and the update period stated on the product page or Order. You are responsible for downloading and backing up releases available during that period.

6. Fees, payment, and taxes

Prices, currency, quantities, and any disclosed charges are shown during checkout. Payment is processed through Stripe or another identified payment provider. The provider's terms and privacy notice also apply. Kontackt does not store full payment-card details.

You authorise the payment provider to charge the amount presented for your Order. You are responsible for applicable taxes unless the Order states that they are included. If a payment is reversed, disputed, fraudulent, or not completed, we may withhold or suspend the associated license, downloads, or services while the matter is resolved.

7. Cancellation, withdrawal, and refunds

Cancellation and refund rights depend on the product, the Order, and mandatory law. Digital software is normally delivered immediately after verified payment. Outside mandatory rights or an express written refund promise, a completed digital-product purchase is final once delivery or download access has begun.

If you are an EU or EEA consumer buying at a distance, you generally have a 14-day right of withdrawal. For digital content supplied immediately, that right is lost only if you expressly consent to immediate supply and acknowledge the loss of the withdrawal right as required by law. If the legally required consent or acknowledgement was not obtained, your statutory rights remain unaffected.

Nothing in these Terms removes a mandatory legal guarantee or remedies for software or digital content that is defective or does not conform to the contract. Review the Refund Policy and use its secure Order-specific form to request cancellation, report a duplicate payment, or raise a material defect.

8. Support, maintenance, and updates

Support scope, response targets, update eligibility, and maintenance periods are those stated on the product page or in the Order. Unless a service-level agreement applies, response and resolution times are estimates rather than guarantees.

You must use supported product versions and provide information reasonably needed to diagnose an issue. Support may exclude issues caused by unauthorised modifications, unsupported environments, third-party systems, misuse, or failure to follow documentation. Updates may add, modify, or remove functionality where reasonably necessary for security, legal compliance, compatibility, maintenance, or product improvement.

9. Acceptable use

You must use the Services lawfully and within the applicable license. You must not:

• infringe intellectual property, privacy, confidentiality, publicity, or other rights;
• upload malicious code, exploit vulnerabilities, interfere with availability, or attempt unauthorised access;
• send spam, facilitate fraud, impersonate another person, or distribute unlawful or deceptive content;
• collect personal data without a lawful basis or required notice and consent;
• circumvent technical limits, security controls, payment verification, download protection, or account restrictions; or
• use a Service in a way that creates material risk for Kontackt, its providers, customers, or the public.

You are responsible for configuring and operating your own installation lawfully, including securing credentials, maintaining backups, testing updates, and providing notices or obtaining consents required for your users.

10. Customer content, reviews, and comments

You retain ownership of messages, reviews, comments, files, code, and other material you submit ("Customer Content"). You grant Kontackt and its service providers a limited right to host, copy, transmit, inspect, and use Customer Content only as needed to operate the Services, provide support, maintain security, comply with law, and enforce these Terms.

Product reviews may be submitted only from an account with a verified paid Order for that item. Reviews may display your customer name, star rating, review text, date, and verified-purchase status. Product comments may display your customer name, comment date, and purchase-status badge. Reviews must reflect your genuine experience and must not be misleading, incentivised without disclosure, or manipulated.

You confirm that you have the rights needed to submit Customer Content. Do not post confidential information, credentials, personal data about another person, payment-card details, or unlawful content. We may remove or restrict content that violates these Terms or creates legal, security, or operational risk.

11. Third-party services

The Services may interoperate with payment providers, identity providers, hosting platforms, APIs, libraries, marketplaces, or other third-party products. Their availability and terms are controlled by their providers. You are responsible for obtaining required third-party accounts and licenses and for complying with their terms.

Kontackt is not responsible for a third party's service, content, security, or changes, except to the extent responsibility cannot be excluded under applicable law.

12. Ownership, trademarks, and feedback

Kontackt and its licensors retain all rights in the Services, software, source code, documentation, branding, designs, and technology except for rights expressly granted in an Order. Kontackt names and logos may not be used in a way that suggests endorsement or affiliation without permission.

If you voluntarily provide suggestions or feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission. This does not transfer ownership of Customer Content or confidential information. Our handling of personal data is described in the Privacy Policy.

13. Service standards and warranties

We provide paid digital products materially in accordance with their applicable product description and will perform any directly purchased professional services with reasonable skill and care, subject to the Order and mandatory law.

Software and online services can contain defects and can be affected by networks, devices, third-party systems, maintenance, and security events. We do not promise uninterrupted or error-free operation, compatibility with every environment, or results not stated in the Order. Free materials, previews, beta features, and evaluation versions are provided as available without additional warranties to the maximum extent permitted by law.

This section does not limit mandatory consumer guarantees or an express warranty in an Order.

14. Limitation of liability

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of a mandatory consumer right, or liability that cannot lawfully be excluded.

If you use the Services for business purposes, then to the maximum extent permitted by law:

• neither party is liable for indirect, incidental, special, punitive, or consequential loss, or for lost profit, revenue, goodwill, or data, except where that loss cannot lawfully be excluded; and
• Kontackt's total aggregate liability arising from a Service or Order is limited to the fees paid or payable for that Service or Order during the 12 months before the event giving rise to the claim.

For consumers, liability is limited only to the extent permitted by mandatory law. You are responsible for keeping appropriate backups and testing software in a safe environment before production deployment.

15. Suspension and termination

You may stop using the website or ask to close your customer account, subject to outstanding Orders, legal retention duties, and payment obligations. Ending an account does not transfer, refund, or expand a product license.

We may suspend or restrict access where reasonably necessary to address a security threat, unlawful use, material breach, non-payment, payment reversal, or risk to other users or systems. Where practical and lawful, we will provide notice and an opportunity to remedy the issue. Terms concerning payment, ownership, confidentiality, liability, disputes, and provisions that by their nature should continue will survive termination.

16. Changes to the Services or these Terms

We may update these Terms to reflect changes in law, security, technology, or our Services. Revised Terms apply from the published effective date. We will provide reasonable additional notice of a material change where required. A change does not retroactively alter an existing Order unless you agree or the Order permits it.

17. Governing law and disputes

These Terms and non-contractual disputes are governed by the laws of the Netherlands, without regard to conflict-of-law rules. If you are a consumer, this choice does not deprive you of mandatory protections available under the law of your country of residence.

Before starting formal proceedings, contact service@kontackt.net so we can try to resolve the issue. Courts in the Netherlands have jurisdiction, except that a consumer may use any court or dispute process available under mandatory law.

18. General terms

If a provision is found unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A delay in enforcing a right is not a waiver. You may not assign an Order without our consent where assignment would materially affect our rights or obligations; this does not limit non-waivable consumer rights.

Neither party is responsible for delay caused by events beyond its reasonable control, except for payment obligations, but the affected party will take reasonable steps to reduce the impact. The Order and the documents listed in section 3 form the entire agreement about their subject matter.

19. Contact details

Questions, notices, complaints, cancellation requests, and reports of defects can be sent to: